FAQ

Welcome to Rise Wild's FAQ section. Here, you can find all the information you need about shipping and delivery of our handmade lifestyle products made with natural ingredients from the earth. We also provide details about our easy returns process, order tracking, money-back guarantee, 100% secure ordering, and our privacy policy to ensure a smooth and secure shopping experience with us.

Shipping & Returns Policy

Welcome to Rise Wild! Our shipping policy is designed to provide you with the best possible experience when purchasing our unique handmade clothing and accessories. We take great care in packaging your items, using biodegradable packaging solutions and we offer standard shipping around the UK via 24 hour Tracked by Royal Mail. Our aim is to get all order out within 3-5 working days, however because some of our products are hand made to order, this may be slightly longer and will always be communicated to you if this is the case. Our aim is to build trust and ensure that you remain a loyal customer.
We understand the importance of clear and transparent communication. If you have any queries regarding our shipping methods, packaging, or costs, please do not hesitate to contact us.

We want you to shop with confidence at Rise Wild. Our return and exchange policy is straightforward and aims to provide you with peace of mind when making a purchase. If, for any reason, you have changed your mind about a product or are dissatisfied with your purchase, please get in touch within 30 days of the purchase and we will arrange either a refund or exchange, where possible. However, please note that because many of our items are made in small batches or to order, it may not always be possible to exchange, in these circumstances we will provide a full refund.
We believe that a clear refund or exchange policy is essential to build trust with our customers. Our goal is to reassure you that you can buy from us with confidence.
If you have any questions about our return and exchange policy, please feel free to reach out to us at Rachel@risewild.org. Your satisfaction is important to us.

Privacy Policy

Rise Wild is a Limited Company and Rachel Sayer is the Director.

General information

Sharing your data:

Under no circumstances is your data ever sold or rented to a third party.

I may share your data in the following circumstances:

- to service providers and affiliates (Stripe, Paypal) who assist in the delivery of my services.
- to third parties, if I believe that disclosure is advisable or necessary to comply with the law, to enforce or apply my terms and conditions, or to protect the rights, property or safety of myself or others. This may include exchanging information with other companies and organisations for fraud protection and credit risk reduction.

Access to your data:

You have the right to request a copy of the information I hold about you. If you would like a copy of the personal information I hold, please contact me. You also have the right to be forgotten, so you can contact me to request the data I hold be destroyed.

If you book a workshop or course I may collect the following information:

Your name
Your contact information (email address, address, phone number)
Information you have volunteered whilst making a course booking or registering for my newsletter.
Note that I do not store customers debit or credit card details.

Where I store your information

Your personal information is stored on our database and with selected third parties, as outlined below:

www.risewild.org is a Wix website.

When you book a course or purchase a voucher us I receive your name, email address, phone number and billing address.

I do not store any payment details. This information allows me to process your order and get in touch with you with course preparation information.

Stripe

If you book a course online or if you have a recurring membership, your payment has been processed via Stripe. I do not store any payment details

Gmail

I use Gmail for all the company email. If you contact me at rachel@risewild.org, your email address and email content will be stored on Gmail’s servers. When you place an online shop order, I receive a confirmation email to this email address. In this email I receive your name, email address, phone number, billing address and shipping address, as well as details of your order.

Mailing list

When you subscribe to my newsletter, I store your name, address and email address (depending on what you share with us) through Wix. You can unsubscribe from this list at any time but clicking the link in the footer of these emails.

Why I need it and how I use it:

I need to know this basic personal data in order to contact you regarding your product or service.

You will not be added to any other marketing lists unless you have opted in to those yourself. If you are also an email subscriber, please see the Email subscriber section below to see how your data is used in that context.

How long I keep it:

I am required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years. After this point your information will be kept until you notify me otherwise; you have the right to be forgotten so contact me if you would like your data to be destroyed.

Non-customer enquiries

What data I collect and where it’s kept:

If you have enquired about my services via the contact form on my website, I collect your name, website and email address. This information is held within Gmail.

Why I need it and how I use it:

I need to know this basic personal data in order to contact you regarding your enquiry.

You will not be added to any other marketing lists unless you have opted into those yourself

How long I keep it:

Your information will be kept until you notify me otherwise; you have the right to be forgotten so contact me if you would like your data to be destroyed.

If you are a site user

What data I collect and where it’s kept:

I may collect your IP address and information regarding your location and pages accessed. This data is collected and stored in Wix and Google Analytics.

Why I need it and how I use it:

This allows me to analyse my web traffic. This analysis is about general trends rather than you as an individual, and your IP address is encoded and not visible to me.

How long I keep it:

Your information will be kept until you notify me otherwise; you have the right to be forgotten so contact me if you would like your data to be destroyed.

If at any point you believe the information we process on you is incorrect you request to see this information and even have it corrected or deleted. If you wish to raise a complaint on how I have handled your personal data, you can contact me and I will investigate the matter.

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).

This privacy policy was last reviewed and updated on 11 January 2025.